Deeno X1500 Portable Power Station

Shipping Policy

Freight and Time

About the United States

All orders in the United States are free for delivery currently. (Hawaii and Alaska are excluded for the reason that we have no delivery courier there).Products with free delivery service are usually will be delivered within 3-5 working days after payment is handled.

About the Europe

Within Europe free delivery is supported for all orders in the delivery countries below, and delivery is not supported in non-saleable regions.

Support Delivery Countries In Europe

Deeno orders can be shipped to most EU countries (except remote islands and overseas regions). Support countries below:

France, Luxembourg, Belgium, Netherlands, Germany, Poland, Czech Republic, Slovakia, Hungary, Portugal, Spain, Italy, Austria, Slovenia, Croatia, Romania, Bulgaria, Greece, Estonia, Latvia, Lithuania, Denmark, Sweden, Finland, Ireland.

About Japan

Japan will deliver the goods to your home for free (additional freight may be required for remote islands and some areas). The delivery address is limited to the delivery address designated by the customer (in Japan). Please contact our customer support website before placing an order.

Order Delivery

The order will be delivered in 3-5 working days after payment is handled. The estimated delivery date may be delayed due to some unexpected events. Orders for all products can be delivered separately. All purchases through DEENO official website are performed according to the delivery contract, which means that the risk of loss and ownership of such items will pass to you when they are delivered to the carrier.

Warranty

Limited Warranty Policy

DEENO warrants to the original consumers and purchasers that, within the appropriate warranty period defined in the "Warranty Period" below, the DEENO products will not be defective in process and materials under the normal use of consumers, except as specified below.

This Warranty Statement has specified all and exclusive warranty obligations of DEENO. We will not shoulder or authorize anyone to shoulder any other responsibilities related to the sales of our products.

Warranty Period

The warranty period of DEENO power products is 24 months. In each case, the warranty period is calculated from the date of purchase by original consumers and purchasers. To determine the starting date of warranty period, the consumer is required to provide his or her sales receipt for initial purchase or other reasonable documentation.

Replacement

DEENO will replace (at DEENO's expense) any DEENO products that can not be operated within the warranty period due to defects in process or materials. The replacement product shall bear the remaining warranty period of the original product.

For original consumers only

The warranty of DEENO products is applicable for original consumers and purchasers only, which can not be transfered to any subsequent owner.

Exclusions

The warranty of DEENO is not applicable for:

• 
  Misuse, abuse, modification, accidental damage, or any other use excluded in the normal consumer use authorized in DEENO's current product literature.
• 
  Attempt to repair by any personnel other than the authorized agency
• 
  Any products purchased through online auction house.
• 
  Battery. Unless you fully charge the battery within 7 days after purchasing the product, and charge it at least every 6 months.